Salesforce Experience Cloud Implementation & Consulting Services in the UK
Turn Static Customer
Touchpoints Into Connected
Digital Experiences
We build Salesforce Experience Cloud portals that help UK businesses engage customers, support partners, and connect employees in one place.
- Certified Salesforce Experience Cloud Implementation Partner, headquartered in the UK
- Building customer portals, partner communities, and employee hubs for UK businesses
- UK-based Salesforce Experience Cloud consultants with you from discovery to go-live and beyond
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Your Customers, Partners, and Employees Deserve Better Than This
Your customers are calling your support team for answers they could find themselves. Your partners are chasing updates over email. Your employees are logging into five different systems to find one document. None of this is inevitable. It is what happens when your business does not have a connected digital experience built on the right platform. Salesforce Experience Cloud fixes this. And Digital Data Cloud implements it correctly, for UK businesses, from day one.
Customers Can't Help Themselves
When there is no self-service portal, every simple question lands with your support team. Your agents spend their day on queries that a well-built knowledge base and case submission flow could handle automatically, around the clock, without any manual effort from your team.
Partners Work in the Dark
Without a connected partner portal, your resellers and distributors rely on emails and spreadsheets to get what they need. That means delays, errors, and a partner experience that quietly pushes them toward competitors who make collaboration easier.
Employees Switch Between Too Many Systems
Your people should not need multiple logins to find a policy, submit a request, or check a project update. Disconnected internal tools create friction that slows every team down and erodes productivity across your whole organisation every single day.
Testimonial
"We were drowning in spreadsheets and missing Gift Aid claims worth thousands. Digital Data Cloud didn't just implement Salesforce, but they also understood our charity inside out."
Sarah Mitchell
Head of Fundraising
Our Impact
3x
Increase in donor retention achieved in 12 months for a UK homelessness charity
Testimonial
"We were drowning in spreadsheets and missing Gift Aid claims worth thousands. Digital Data Cloud didn't just implement Salesforce, but they also understood our charity inside out."
James Okafor
VP Philanthropy
Customer Story
Migrating a UK Cancer Support Charity from Blackbaud Raiser's Edge to Salesforce Nonprofit Cloud
Our Experience Cloud Services in the UK
Salesforce Experience Cloud Consulting
Before any portal is built, you need a clear strategy. Our UK-based Salesforce Experience Cloud consultants work with your team to understand your audience, map your existing data and systems, and design a portal architecture that delivers real engagement from day one. We define your user personas, content structure, and integration points before a single page is configured.
- Current-state digital experience audit and gap analysis
- User persona mapping and audience segmentation strategy
- Portal architecture design and Salesforce integration planning
- Phased Salesforce Experience Cloud roadmap with clear milestones
Salesforce Experience Cloud Implementation
A strong Salesforce Experience Cloud implementation gives your customers, partners, and employees a branded, connected portal they will actually use. We configure every component to your exact requirements, from page layouts and navigation through to permission sets, audience targeting, and Salesforce data integration, built for your business and never templated from another client’s environment.
- Experience Builder configuration, branding, and page layout design
- User profile, permission set, and audience targeting setup
- Knowledge base structure, article templates, and search configuration
- Mobile Publisher setup for responsive mobile portal experiences
Customer Self-Service Portal Development
Your customers want answers fast without waiting for a support agent. We build branded self-service portals on Salesforce Experience Cloud that let customers log cases, track resolutions, find knowledge articles, and manage their own account data, reducing your support team’s workload while improving the experience your customers receive every time they interact with your brand.;
- Case submission, tracking, and resolution portal configuration
- Salesforce Knowledge integration and article management setup
- Live chat and Agentforce AI integration for 24/7 query handling
- Customer account management and self-service profile capabilities
Partner & Dealer Portal Development
Your channel partners and resellers need easy access to deal data, marketing content, and product information to perform at their best. We build structured partner portals on Experience Cloud that connect directly to your Sales Cloud pipeline, giving partners the visibility and tools they need to close more business without creating more work for your internal teams.
- Partner relationship management (PRM) portal configuration
- Deal registration, lead sharing, and pipeline visibility setup
- Content library, marketing asset management, and co-branding tools
- Partner onboarding workflows and training resource integration
Employee Intranet & Internal Hub Development
Your employees should not switch between disconnected systems to find information they need every day. We build internal Experience Cloud hubs that give your teams one branded destination for policies, HR requests, project updates, and collaboration, connected directly to your Salesforce data and accessible from any device, anywhere.
- Internal hub design, branding, and navigation configuration
- HR workflows including leave requests, onboarding, and policy access
- Salesforce data integration for project and performance visibility
- Role-based access controls and permission management setup
Salesforce Experience Cloud Managed Services
Your portal needs ongoing attention to stay relevant, perform well, and grow with your business. New user groups emerge, content becomes outdated, and Salesforce releases new Experience Cloud features three times a year. Our UK-based managed services team keeps your portal performing, your content fresh, and your user adoption growing long after go-live.
- Dedicated UK-based Salesforce Experience Cloud consultant and administrator access
- Proactive portal health checks and performance monitoring
- New feature rollouts, page updates, and user experience improvements
- User adoption reporting and engagement optimisation recommendations
What We Do
How We Implement Salesforce Experience Cloud
01
Discovery & Scoping
We map your audience needs, existing data, and Salesforce environment to design a portal that solves real problems from day one.
02
Configuration & Build
We configure your full Experience Cloud environment to your exact requirements, branding, permissions, content structure, and Salesforce data connections all included.
03
Data Migration & Integration
We connect Experience Cloud to your Salesforce and third-party systems so every user sees accurate,
04
Training, Go-Live & Support
We train your team, manage a controlled go-live, and stay with you long after launch to grow adoption and portal performance.
Explore Our Expertise Across the Salesforce Ecosystem
Marketing Cloud
Connect your support data to Marketing Cloud to trigger re-engagement journeys, post-resolution follow-ups, and proactive customer communications, so your service and marketing teams always work from the same customer picture.
Service Cloud
We implement the full Salesforce Service Cloud platform, including case management, omnichannel routing, knowledge base, field service, and Einstein AI, to help UK businesses resolve cases faster and deliver consistently better customer support.
Experience Cloud
Give your customers a branded self-service portal where they can log cases, track resolutions, and find answers without calling your support team, reducing agent workload while improving the customer experience.
Sales Cloud
Connect your service and sales data in one place. When your support team can see the full customer relationship, including open opportunities and account history, every interaction becomes a chance to strengthen it.
Commerce Cloud
Link your eCommerce platform to Service Cloud so your support agents can see order history, returns, and purchase data instantly. Faster context means faster resolutions and fewer frustrated customers waiting on hold.
Agentforce
Deploy Salesforce Agentforce to handle routine support queries automatically, answering common questions, logging cases, and escalating to human agents only when needed. Your team gets more time for complex cases without adding headcount.
Why Choose Digital Data Cloud as Your Salesforce Experience Cloud Consulting & Implementation Partner?
We Build Portals People Actually Use
A portal nobody logs into is a wasted investment. Before we configure a single page, we map your real user needs, define your content strategy, and design every interaction around the people using it. The result is strong adoption from day one, not six months after launch.
Transparent, On-Time Delivery
Your Experience Cloud portal is only as valuable as the data behind it. Our UK-based team builds deep, reliable integrations between your portal and your Salesforce CRM, support systems, and third-party platforms, so every user sees accurate, relevant information every single time they log in.
UK-Based Salesforce Service Cloud Consultants
Building the portal is only the beginning. User needs change, content becomes outdated, and new Salesforce features arrive three times a year. Our UK-based managed services team keeps your portal fresh, your users engaged, and your adoption numbers growing long after go-live.